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 spy phone software > FAQ about software > FAQ  
FAQ

There are lots of Spy phones on the market, how is yours different?

Sempurna Technology have been deeply involved in the manufacture and design of cutting edge software technology for mobile phones and now offer the world's first 100% software based solution for the latest Nokia handsets. Our software is proven a worldwide success and guarantees super stable reliability and performance. Sempurna Technology's software is the new development in forward thinking solutions for the mobile era, there's absolutely no tampering of the phone whatsoever.

Our software support for the newest Symbian S60 OS9.1 ,9.2, 9.3 , 9.4 include the new highest firmware version that will not support from other competitor who only used old and cheap software, Which software selling with no sound at all for room remote listening. Our new software also support iPhone, BlackBerry, Windows Monbile OS. For Privacy our sofrware support Gmail for store all your private data. Only the own Gmail setting know password and no limit log and time for email version of our software

Our Symbian S60 support the most feature than other competitor which only selling basic not stable software, and never have new feature, and they always say free upgrade, but you will not get any upgrade since they already say it for more than 3 years. But nothing get new feature.

Our Windows mobile software is the one and the most stable and fast uploading for recording file to Gmail. Windows mobile support to WM version 6.0 , 6.1 , 6.5, and support the powerful feature, GPS location, call recording, room recording, SMS backup, Email backup, task and appointment backup also contact backup

What is the current list of hand-sets the software supports?

Our software supports
NOKIA:
3250, 5320, 5320 XpressMusic, 5500, 5700, 5530 XpressMusic, 5730 XpressMusic, 5800 XpressMusic, 6110 Navigator, 6120, 6121, 6124 Classic, 6210 Navigator, 6220 Classic, 6290, 6650, 6710 Nav, 6720 Clasic, 6730 Clasic, 6760 Slide, 6790 Slide, E50, E51, E52, E55, E60, E61i, E63, E62, E65, E66, E70, E71, E71x, E72, E75, E90, N71, N73, N73 Music, N75, N76, N77, N78, N79, N80, N81, N81 8G, N82, N85, N86, N91, N92, N93i, N95, N95 8G, N96, N97, N97 MINI, Nokia Surge, Nokia X6
SAMSUNG:
SGH-L870, INNOV8, I7110, SGH-G810, SGH-i550, SGH-i450, SGH-i400, SGH-i520LG:
LG-KT615, LG-KT610, LG-KS10
Windows mobile support for all OS 6.0 , 6.1 , 6.5
iPhone support 3.0 3.1 3.12 3.13 and 4.0 since you can jial break for iphone.
Support most of Blackberry phone.

What payment methods do you accept?

We accept Paypal for world safety way for payment. Please contact us if you require more information regarding payment options.

What is an IMEI number?

This is the 15 digit identification number specific to your handset. Every mobile phone has a different unique IMEI number. By pressing *#06# on the phones keypad will display the IMEI number or alternatively take a look behind the battery compartment where the IMEI number printed.

What is a Pre-defined number and is it possible to change the number?

The pre-defined number must be a mobile number where all the information from the target phone is forwarded to. Our software allows you to change the predefined number remotely at any time without any indication to the target phone.

How do I find out my Firmware Version?

Press *#0000# on your phone's keypad to find out your firmware version. This is only a requirement we would need for technical issues.

When the spy mode is in operation, what are the coverage area/range restrictions?

The coverage area will be the same as any other standard GSM mobile phone, it depends on the coverage provided by the network provider. As for the range while using the spy mode - you can call it from anywhere in the world.

When in spy mode, how sensitive is the microphone and how far from the phone can I hear?

The microphone is that used to make a normal conversation located in the mouth piece of the phone. Though the microphone is very sensitive there is no way to know how far can you hear, the general rule is that you can hear the same as if someone 'forgot' to press the END button on the keypad.

Can the target phone be used for everyday use as a normal mobile phone?

Yes absolutely!. Our software operates in its own environment and does not conflict in any way with the normal workings of the phone. You can make and receive calls and texts as normal, it will ring normally and perform according to the original manufacturer specifications. There is no way to tell by holding or using the spyphone that it is packed with 'Extra' superb features.

What happens if somebody else calls the target phone whilst I am listening in?

The intelligent Call Breakthrough feature will automatically disconnect the spy call whenever the target phone makes or receives a normal call. There will be absolutely NO logging of the pre-defined number.

How long can I monitor the target phone?

This is only limited by the phone's battery life or credit on your phone. Whilst monitoring it is considered 'Talk Time' so please be aware the call is effectively connected. We recommend using the ''Mute'' option on the pre-defined phone. It is also advisable to deactivate "Call Summary" on the phone menu->tools->settings->call->summary after call OFF.

Can I install the software on other phones?

No. We generate the software file based on the unique IMEI number of the handset therefore it will not work on any other handset.

I'm concerned about my partner, they are so secretive with their mobile phone..is there something going on?

This is one of the many uses our software can find out for you. Why not give them one of our spyphones with any of our special features installed as a gift for their birthday or a special occasion. Whatever they are keeping from you..you will know about.

Can I turn on and off the features without touching the phone?

Yes. Once the software has been initially installed on the handset the remote control tool allows you to change/ activate/ de-activate and uninstall the software from the target phone at any time without indication to the target phone

Who pays for the forwarded texts?

The target phone SIM card will be charged by the network provider for any forwarded texts sent to the pre-defined number. If the network offers free text bundles then no charge will apply.

How do I transfer the file to the phone?

You can transfer the file by either Infa-red or by using the cable supplied with the handset. We recommend using Bluetooth as this is the quickest and easiest method which takes seconds. For support with installation simply call us anytime and we will guide you through it.

What if the phone is switched off when I send a command?

When the phone is switched back on, your command will then get through and perform your request without giving any indication to the target phone.

Does the software work on all networks?

Yes. Our software is compatible with all networks which means even if the SIM card is changed the features will operate the same. Please note: The 02 network by default displays the balance when a normal text message is sent and will again display then balance when a forwarded text is sent to the pre-defined number.

I suspect that someone has installed a Spyphone software program on my GSM, how can I to be sure?

It's actually impossible to find out, or to be sure that someone has installed such software on your phone. Our software was also developed to be as covert as possible, in fact its mpossible to detect by even the most techy engineers in electronic telecommunications. The only thing you can do is to perform a hard reset (*#7370# on Nokia for example). Keep in mind that by doing so, you will loose any settings, contacts, software or anything else saved on your phone. The phone will be reset to factory defaults .

What kind of information do you need from me?

Once your payment has cleared we will work on configuring the correct software based on the information you provide to us such us your phone's IMEI number and the phone model. We can usually get you the file back within 24 Hours!. Please double check all the information you send us as we cannot offer to re-configure the software again.

When I try to install the file my handset say's there is a security error or it will not accept unsigned files?

Please go to MENU->TOOLS->APP MGR->APP DOWNLOADS->OPTIONS->SETTINGS and ensure SOFTWARE INSTALLATION is ON, and ONLINE CERTIF. CHECK is OFF.

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